Refund Policy

REFUND POLICY 

• We have a no return policy, which means you can't return your product once delivered.
• You can cancel the order before the confirmation on the website or by contacting our support team at queries@masalakitchenfoods.com.

• You can always contact us for any return questions at queries@masalakitchenfoods.com. 
• Kindly double-check your shipping address and pincode at the time of ordering, as we are unable to modify any details post-dispatch. Please note that refunds are not applicable for orders undelivered due to incorrect address or pincode errors.

Damages and Issues:

• Please inspect your order upon reception. 
• If the product / item is defective, damaged or if you receive the wrong item, kindly contact us within 24 hrs of delivery, so that we can evaluate the issue and make it right.
• Kindly double-check your shipping address and pincode at the time of ordering, as we are unable to modify any details post-dispatch. Please note that refunds are not applicable for orders undelivered due to incorrect address or pincode errors.
• For damaged, defective, or incorrect items, you must provide video proof .

• The unboxing process

• The issue with the product clearly visible

• The product label/order number

• The video must be shared within 48 hours of receiving the order.

• Without valid video proof, refund requests for damaged/defective items may be rejected.